Data Protection & Privacy Policy


This is a notice with respect to the handling of your personal data

This privacy policy sets out how Marshall Management Services Ltd T/A Gateway2Lease uses and protects any information that is provided to us whilst using our services. We are registered with the Information Commissioner's Office (ICO) in the UK and we are basing our policies on the General Data Protection Regulation (GDPR).

Our data protection license can be found on the ICO register using reference - Z1141896.
Our appointed data processing officer can be contacted via email here datarequest@gateway2lease.com.

Our interpretation of the current Data Protection regulations is that we should be very clear with all of our customers with regards to how we process and store any relating personal data and with whom we share your data with when it is provided as part of our processes. We also aim to be very clear on who our finance partners are and who we work closely with to provide our services.

Earning your trust

As a proud and established family business with over ten years of trading history we are keen to build trust with our customers as a number one priority. Through our Financial conduct authority (FCA) approval as a credit brokerage, ICO registration as a data handler and BVRLA trade body membership we are bound by a number of customer focussed regulatory and guidance based principles. All of these areas are there to help us abide by all of the key practices that a company offering financial services should cover in the UK. On any occasion where you feel that we have not got things right, our leadership team would really appreciate it if you can let us know either via the email address above or via our complaints process.

How we operate and the relation with the handling of your data

Our company like many in the motor industry have approval to act as a credit brokerage. This essentially means we offer a service and act as the middle man between you (the customer), the finance company (the lender), the manufacturer (the OEM or original equipment manufacturer) and the supply dealership (the supplier). Ultimately the finance company sets their credit policy and they dictate the information required to assess you or your companies credit profile. We will collect a standard amount of information to satisfy the requirements of our finance partners and to assist in ensuring that affordability and responsible lending guidlines are achieved. As you go through our customer journey we will seek your authority to share you information with those parties that are directly linked to the supply of our services such as the finance company and the supplying dealership.

By using our services and accepting our terms you are consenting to us using and storing your data

By accepting our terms & conditions you will be agreeing that :-

  1. We will hold your relevant personal and company data on our internal systems.
  2. If it has changed, we will update your personal data each time you transact with us.
  3. As we are a credit broker we will share your personal data with relevant partners such as the finance company or the supplying dealership.
  4. We may use your personal data to contact you with regards to service related matters, however we will not share your data with any third party for marketing purposes.
  5. If you specifically choose to opt-into our regular email marketing then your contact information will be held with our email marketing partner. You will have the opportunity to unsubsribe at any time.
  6. We may also use your personal data in an analytical way to improve our customer experience, website jounrey and/or the services that we offer.
  7. We will use web browser cookies when you visit our website (see more detail below).
  8. We will use a customer review partner who will contact you on our behalf to seek feedback on our services.
  9. When speaking with us on the telephone our lines will record calls for training and monitoring purposes. We will not retain this information for longer than neccessary.

We will treat your personal information as confidential and have a number of internal policies to make this central to our company culture. We should also make you aware of the circumstances where we would be obligued to disclose you information. These circumstances include requests from fraud prevention agencies, law agencies, regulatory bodies or government bodies.


How can you get a copy of some or all of the information that we hold about you?

Under the data protection act law you have the right to get a copy of the personal information that is held by a company about you. This is known as a 'subject access request'. You can request a subject access request from us at any time by sending an email to datarequest@gateway2lease.com. Under the current regulation this request is free of charge however there may be administrative charges for subsequent requests. We will aim to provide this information within one month of the date of receipt. If the request is complex we may need to extend that time frame by up to two months in order to pull all the information together.

Information Security

As a business we are committed to keeping our systems, policies and procedures up-to-date in order to protect your information. All information that you enter into our website via the internet is transferred with encryption via a secure certificate or https connection (see the green padlock in your web browser). We have also undertaken cyber security testing to help keep our website up to the very latest standards. Our internal office IT systems are monitored by our technology partner and all hardware / software is kept up to date in order to meet the latest standards. Further to this all of our staff go through induction and annual training to make them aware of their obligations with regards to customer data.

Website Cookies

Our website uses cookies. The information commission's office describe a cookie as a small text file that can be downloaded onto your computer, tablet or smartphone when you access a website. Cookies are widely used and essentially allow the website to recognise your device and store some information about your preferences or past actions.

On this site we will make all new users aware that cookies are used via a message at the bottom of the page as well as within this privacy policy. The cookies that this site uses are in place to help us track website analytics. We aim to understand the usage of our website, the volume of users, the length of time users spend on the site and also individual page performance etc. All of these analytics are collected so that we can improve the users experience.

Users have a selection of web browsers to choose from, most of these have auto settings that accept cookies. Whilst you can tailor your browser settings so that it will not allow cookies you may find that it impacts the functionality of this website and other websites that you might use.


What information do we monitor & store?

The main types of personal data that we record and store include the following :-

  1. Phone calls - incoming & outbound
  2. Email communications
  3. Important electronic documentation such as contracts and agreements
  4. General customer information held within our CRM database
  5. History of each order

Your personal data will be held in according with our records retention policy. We will need to hold some of your data whilst you are in a contract arranged by ourselves and then for reasonable period after the contact has ended. Some of your data may be held in the form of a phone conversation and we will use these recordings for training and monitoring purposes. When we have finished using this data we will delete it from our storage.


Collecting your personal information

When you enquire or request a call back on our website you will have submitted information to us. This information normally consists of basic contact information such as your name, email address, telephone number and information surrounding the vehicle or vehicles that you are interested in. If your enquiry progesses into a order, you will need to supply further information that must be accurate to allow us to assist with this process. This information would include your address and employment history as well as information regarding your income, expenditure and bank details. As a credit brokerage we place finance with a lender and as such we will make it clear within the process when your information will be shared. We would like to emphasise that as a company we treat the data protection rules and our privacy policy very seriously.

Sharing your information

Gateway2Lease does not share your information with any other company for marketing purposes. It is only at point of order, with your full permisson that we share your information to trigger the credit agreement. We will also provide information to the supplying dealership as they will be involve in the supply of your vehicle.

Other Important Links

Initial Disclosure Document & Terms of Business
Information Notice - Our Fees
About Us
Contact Us

Now you've read our privacy policy, why not check out the following pages

Gateway2Lease is a trading style of Marshall Management Services Ltd registered in England, registration number 06327944, VAT registration number 901 2759 45, data protection register entry Z1141869 and consumer credit license number 607654.

Gateway2Lease is authorised and regulated by the Financial Conduct Authority. Our permission number is 520489. We are a credit broker not a lender.

To learn more about Gateway2Lease, visit our ethos page.
When you enquire or request a call back on our website you will have submitted information to us. This information normally consists of your name, email address, telephone number and information surrounding the vehicle or vehicles that you are interested in. If your enquiry progesses into a order, you will need to supply further information which must be accurate to allow us to assist with this process. This information normally consists of your employment and bank details. We would like to emphasise that as a company we stickly follow this privacy policy and comply with the rules of the Data Protection Act. The information that you privide us will remain private and confidential.
Gateway2Lease does not share your information with anyone for marketing purposes. It is only at point of order, with your full permisson that we share your information with the finance company to set up the credit agreement. We will also provide the information to the dealership as this is used to arrange delivery of your vehicle. We do not share information with them that is not needed - for example bank details.
A cookie is a straightforward data file that is stored on your computer or mobile device such as a tablet or mobile telephone by a website's server. Only that website will be able to retrieve or read the contents of the cookie. Every cookie is unique to your web broswer.

Gateway2Lease use cookies in order for us to improve our user experience by enabling our website to remember you for the duration of your visit - this is called a session cookie.

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