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Fuel & Go with Total Care Leasing

A complete leasing package which includes insurance, maintenance and more!

Find out how we can help individuals and small/medium businesses with our total care product.

Fully inclusive vehicle leasing

If you’re looking for simple and hassle free motoring then look no further than our fuel & go total care leasing package.

This inclusive solution provides you with a brand new, fully insured lease vehicle, complete with damage protection as well as regular maintenance and breakdown assistance for a fixed monthly rental.

As the name suggests, all you need to do is add fuel!

Watch our total care leasing video to learn more.



What’s included?

Total care leasing provides you with everything in one package - simply add the fuel & go!

fully insured lease vehicle

Fully insured lease vehicle

With our fuel & go total care package, you will no longer have to spend your time searching and comparing insurance quotes. Your new vehicle will be fully insured for the duration of the contract.
maintenance cover

Maintenance and repairs

All routine work that is due on your vehicle during your contract term is covered with our fuel & go total care package. This includes servicing, maintenance and repairs giving you total peace of mind.
breakdown cover

Breakdown cover

RAC breakdown cover is included for the duration of the contract term. So if you breakdown, there’s no need to worry. Our package also includes a replacement vehicle for the first 48 hours if repairs are needed.
total loss shortfall protection

Total loss shortfall protection

In the unfortunate event of your vehicle being written off, our fuel and go total care package will allow you to terminate your lease with no financial shortfall to you, leaving you free to discuss a replacement vehicle.
own damage protection

Own damage protection

As part of our fuel and go total care package, your vehicle will be repaired if it is damaged as a result of an accident, a fire or theft.
accident management

Accident management

In in the event of an accident, you can have peace of mind knowing that you are covered. A dedicated support team will provide a fast and efficient claims service, taking care of your vehicle and arranging any repairs.

Who’s eligible?

The following driver eligibility criteria applies to our fuel & go total care leasing:


  • Must be aged between 21-70
  • Must hold a full UK/EU driving licence which has been valid for at least 1 year
  • No more than 2 own fault claims in the last 2 years
  • No more than 6 points on their driving licence
  • Has not been subject to a driving ban in the last 5 years
  • Have not been advised to stop driving by the DVLA or a medical practitioner due to a medical condition
  • For personal contract hire: be the lessee or the lessee’s spouse or partner
  • For business contract hire: be an employee of the lessee or be an employee’s spouse or partner

FAQ's

Frequently asked questions about our fuel & go total care leasing


  What is fuel & go total care?

Fuel & go total care is a complete vehicle solution provided by Arval and includes an insured leased vehicle for a fixed monthly rental.

  What is included?

  • Insured leased vehicle
  • Guaranteed maintenance & breakdown: including 48 hour relief vehicle if vehicle is un-drivable
  • Shortfall protection: to bridge the gap in the finance in the event of a write off
  • Accident management: a dedicated team, managing the accident claims process from start to finish
  • Own damage protection: including accident, fire and theft. All repair costs covered by Arval
  • 3rd party liability: is provided by Greenval Insurance DAC, Arval is the policy holder
  • Glass protection: windscreen and body glass covered
  • MID updates: Motor insurance database updates
  • Cover for both business and personal use

For Ltd Business’s, total care costs are embedded within the lease allowing you to reclaim VAT for qualifying vehicles.

  What is excluded?

  • Personal injury
  • Personal belongings
  • Misfueling
  • Damage caused by driving through standing flood water

Please be aware of the below should you be challenged on the excluded items:

Personal belongings: are not included within our Fuel & Go total care package.

Personal injury: : We are not providing personal injury cover for the driver, however any third party passengers would be included within the policy. In the event of a non-fault incident, we will be able to facilitate any injury claims incurred to the driver or any passengers as part of the loss recovery process via the third party insurer.

  Who is eligible?

The following driver eligibility criteria applies to our fuel & go total care leasing:

  • Must be aged between 21-70
  • Must hold a full UK/EU driving licence which has been valid for at least 1 year
  • No more than 2 own fault claims in the last 2 years
  • No more than 6 points on their driving licence
  • Has not been subject to a driving ban in the last 5 years
  • Have not been advised to stop driving by the DVLA or a medical practitioner due to a medical condition
  • For personal contract hire: be the lessee or the lessee’s spouse or partner
  • For business contract hire: be an employee of the lessee or be an employee’s spouse or partner

  Who is allowed to drive my vehicle?

Business users: Any employee of the company, the employees spouse or partner and immediate family i.e. parents, siblings, children providing they meet the remaining criteria (for contract hire).

Personal users: Be the drivers spouse or partner and immediate family i.e. parents, siblings, children providing they meet the remaining criteria (for personal contract hire).

  Am I covered for business travel?

Yes, your fuel & go total care package covers you for both personal and business use of your leased vehicle. You are not restricted to the types of journeys you make, subject to trade usage criteria in your contract.

  Who provides cover for my vehicle?

AIG will insure the vehicle for third party liability cover. The insurance policy is in the name of Arval UK Ltd who hold this policy on behalf of you. Arval provide the cover for the own damage protection (which is explained in more detail below).

  What is Own Damage Protection?

Arval will be responsible for repairing any damage to your vehicle resulting from an incident. You will not be responsible for the costs but you will be required to pay the Customer Incident Charge (CIC) as further explained below.

The Own Damage Protection will not protect you against damage caused or resulting from driver abuse or neglect. If any damage is caused by the fault of a third party then Arval will recover the costs directly from them.

  What is an incident?

An incident is either an event or accident resulting in damage, loss or theft of the fuel & go total care vehicle or damage to a third party property or personal injury / death of a third party.

  I’ve been involved in an incident, what should I do?

You must contact Arval at the earliest opportunity and make sure that it is safe and legal to do so. You can reach their driver support contact centre on 0370 600 4499 and select ‘report and accident’.

Arval’s accident management partner will record the relevant details and either get your vehicle recovered if it is immobile or allocate a repairer.

  What is a customer incident charge (CIC)?

In the event of an incident where it is considered that you are "at fault", you will be required to pay the CIC. This includes any claim where we are unable to recover costs from a third party. The CIC varies depending on the number of "at fault" incidents for the vehicle.

Arval has an escalating CIC dependent on the number of "at fault" incidents incurred during the contract term. This is designed to maintain a fixed monthly rental for the duration of your contract.

It is necessary to levy a higher incident charge when there have been multiple incidents during the contract term. The CIC is a contribution to the losses incurred by Arval as a result of the incident. If the repair costs are less than the CIC, then they will only charge you the cost of the repair.

  Am I entitled to a replacement vehicle when mine is off the road due to an incident?

You are entitled to a courtesy vehicle for the duration of the vehicle repair and is subject to the repairer’s conditions. Please note this will not be a like for like replacement of your existing lease vehicle.

If you would like a separate rental vehicle, Arval can assist in booking this. The costs of the rental vehicle including the collision damage waiver insurance provided by the rental company must be covered by you. The rental agreement will be between you and the rental company.

  Am I entitled to a replacement vehicle if mine is off the road due to a mechanical failure / maintenance work?

If the repairer has a courtesy vehicle available the you can utilise this while your vehicle is being repaired, subject to their conditions.

  What happens if my vehicle is deemed a total loss as a result of an incident?

The lease will be terminated as soon as our assessors have confirmed the vehicle is not economic to repair. At this point, if you were considered to be "at fault", Arval will invoice the Customer Incident Charge (CIC) due to you. Your liability for the monthly rental of the vehicle will cease at this point.

If there is a third party at fault, Arval will seek to recover the costs from the third party’s insurers. If the losses are not recoverable due to any act or omission by you / your driver, then Arval reserves the right to invoice any losses to you.

  What happens if my vehicle is stolen?

You must notify the police and then Arval (quoting your crime reference number) within 24 hours. Arval’s Accident Management provider will monitor the progress directly with the police.

After 21 days if the vehicle hasn’t been recovered, or has been recovered but has been deemed a total loss, then the vehicle lease will be terminated at Arval and your monthly rental liability will cease for any future rentals. At this point, Arval will invoice the relevant Customer Incident Charge (CIC) to you.

If there has been an act, omission or negligence by you or your driver which contributed to, or resulted in the theft of the vehicle (e.g. the keys are left in the vehicle) then the termination costs will be borne by you. If at a later point the vehicle is recovered and sold or any monies are received, these will be credited back to you up to the value of the charge you received.

  Is the fee for fuel & go total care fixed for the contract term?

Yes, your monthly rental will be only change if Arval mutually agree a change (if applicable) or as a result of Arval exercising its rights under the contract, for example if you travel materially more miles than agreed (and the vehicle is reconstructed) or the vehicle is involved in two or more at fault incidents in a 12 month period. In which case, Arval will discuss your options with you.

  What are the rules around towing?

The driver will need to ensure that they comply with the legal requirement around the weight they will be towing. In regards to insurance cover, the vehicle will be covered for all ATC services, however, the towing item i.e. a caravan etc, will only be covered for Third Party Liability only.

  Can I be provided with a ‘no claims letter’ at the end of my contract?

Arval can provide a driver history letter which will detail the number of years ‘claim free’ for the driver for the duration of the lease, this will be available upon request.

We cannot guarantee all insurance companies will accept the documentation that Arval provide.

If you would like to know more about our fuel & go total lease package, then get in touch with us. Our sales team would be happy to assist.

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